We currently offer Free Shipping to the lower 48 Continental United States (see below for exclusions). 

Canada and USA Territories 

We can ship to Canada or other USA Territories. Please contact us for details at (866) 966-9687.

Shipping

On average our processing time is 2 to 3 business days. Average delivery times range from 4-14 business days depending on the brand and product(s) you purchase. For any custom orders please allow about 4-7 weeks. Free shipping applies to Continental United States locations only.

Electric Fireplaces Inc provides Free Shipping on all electric fireplace units except for Alaska, Hawaii, USA Territories. Shipments to Alaska, Hawaii, and USA Territories are not eligible for Free Shipping. Custom shipping quotes will be emailed to the customer for approval before the product(s) are shipped to Alaska, Hawaii or USA Territories. Customer is responsible for all duties and tariffs on shipments to those destinations. 

Remote or hard to reach areas may need additional shipping fees imposed by the carrier. Our Customer Service representative will contact you as soon as we are made aware of any additional charges.

All items are delivered via FedEx, UPS or a reputable and reliable freight carrier.

Smaller items are shipped via FedEx or UPS Ground. 

Larger and heavier items are shipped via freight carrier.

In accordance with the trucking industry, Home delivery means "Curbside Delivery" in a residential area. You may/will need assistance moving the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but are not obligated to do so.  If you require Inside Delivery, please notify us at time of placing your order as additional fee applies for Inside Delivery. In Home Delivery IS NOT INCLUDED IN FREE SHIPPING and requires extra charge.

Important Shipping Disclosures

Once a shipment is picked up, tracking number will be sent to you via e-mail. 

All freight shipments require you to be present and require a signature. If there is not a signature on the delivery receipt or Bill of Lading (BOL), Electric Fireplaces Inc will not be held responsible for any shipping damages.

Once a shipment has been picked up by the shipping company, we cannot change delivery address. The carrier of delivery company will charge a reconsignment fee to change the delivery address after item(s) are picked up. It will be a customer responsibility to pay this fee in the case of an address change is needed after item(s) have been picked up the carrier.

We cannot make a delivery happen in a specific day or time. All delivery dates are estimates as we only have the information the shipping company gives to us via tracking number. We will do our best to give you as accurate delivery times as possible.

If an item is shipped and returned to Electric Fireplaces Inc due to an incorrect address, the customer will be responsible for shipping both ways.

All freight shipments require shipping company to contact customer prior to delivery. If an item(s) cannot be delivered and is returned to Electric Fireplaces Inc because the shipping company cannot get in contact with the customer via phone, SMS or Email then this will be treated as the return and will be subject to the return policy.

Please provide correct contact information.

If wrong shipping address or contact info was provided please notify us immediately via email at support@electricfireplacesinc.com or call us at (866) 966-9687.

Electric Fireplaces Inc is committed to providing the most outstanding and personalized customer service in our industry. Our friendly and helpful service team members are experts in electric fireplace specification and selection. Our team is empowered to make your experience a positive one. 

Please be sure you take all the correct measurements you need to install your electric fireplace correctly. We provide installation manuals for every product we offer which can be found on the specific product page. Please call us if you are unsure of correct measurements needed to install your electric fireplace. 

Cancellation Policy

Cancellations must be made within 24 hours of order being placed. You can contact us at support@electricfireplacesinc.com or call us at (866) 966-9687. We do not accept cancellation of orders outside the 24 hour period due to the order shipping. Any cancellation after the 24 hour window will be subject to our Return Policy which can found below. 

Return Policy

Electric Fireplaces Inc will refund your purchase amount minus return shipping charges should you be dissatisfied with any electric fireplace or simply change your mind.

Please see full refund eligibility below:

You must notify us of your intent to return within 30 days.The item must be returned within 14 days from the day of the notice of the intent to return."Warehouse Deals" & "Refurbished" items are not eligible to be returned unless defective.The item must be returned in sellable condition in the original packaging."Like New" condition means:item is unused, unassembled, and has been returned in all of the original packaging.You must request a Return Authorization Number and instructions. Email us atreturns@electricfireplacesinc.com. We will respond within 24 hours. Please do not return your item(s) without authorization number. Doing so will delay the return process since it is harder to track without it. Please DO NOT write on the packaging or box.Please DO NOT use duct tape or ANY COLORED TAPE anywhere. ONLY use clear packing tape.Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.Electric Fireplaces Inc does not accept Returns or Exchanges of Used Products beyond the specified time in the Return Policy. Customer is responsible for shipping charges on all UNDAMAGED Returns and ExchangesThere is a 15% Restocking Fee on all returns if the item IS NOT returned in "Like New" condition. Please see "Refund Process" below.We will not charge a Restocking Fee if the item arrives in "Like New" and re-sellable condition with All Original Content and Packaging Intact.DO NOT RETURN your item directly to the manufacturer. They will charge up to a 30% restocking fee.You will be responsible for return shipping charges (Buyer's remorse instances).We do not charge a restocking fee for items returned in their original packaging.

Refund Process

Refunds are only issued after returned items have been received and inspected.

We will refund you purchase amount minus the original and return shipping charges.Refunds will be applied to the same payment method used when the original purchase was made.If a returned item gets damaged during the transportation due to improper or insufficient packaging, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.Electric Fireplaces Inc will not be held liable to any lost or misrouted shipments due to incorrect address provided by the customer. Please make sure that all information you have provided is correct before submitting.Electric Fireplaces Inc will not issue a full refund on a returned item if:
Item that has been returned does not match the original item shipped.The returned item is missing parts, accessories, manuals, and product's original packaging.The item being returned has been heavily used (such as scratches, scuffs, torn packaging, bent frame, etc)The item has been assembled and disassembled improperly causing incorrect packaging for return shipping.

If item(s) arrived damaged please let us know within 24 hours and please see instructions in Shipping/ Delivery/ Damages Section. Please call us at (866) 966-9687 with any questions you have regarding items arriving damaged. 

Electric Fireplaces Inc offers a Price Match guarantee. If you find a lower price for the exact same item elsewhere on line or at a local retailer we will match or beat that price. For the fastest way to achieve this please contact us at (866) 966-9687 or via Live Chat.

Price Match Procedure

Please notify us via Email, Phone, or Live Chat. We will verify the information that is provided before we can price match the item.

We will only Price Match to Authorized Dealer Only. This can be verified through the manufacturer on their website or by calling them.

If the other company is not an authorized dealer we will give you the best price we can.

Please provide the entire copy of the ad, invoice, quote, screen shot or similar items. If it is online we ask you to please provide the link to the website. It needs to indicate a present date as we do not price match to offers that have expired.

Verbal offers- Since there is no way for us to verify a verbal price you have been given we will give you the best price we can get at that time.

The lower price has to include shipping and tax. We will match or beat price including tax and delivery.

The item(s) at competitor site or location MUST be In Stock and in Brand New Condition.

We do not price match split orders. For example: Our price on a certain fireplace is better than elsewhere but you find a cheaper accessory. In this instance we will price match to full purchase to the other vendor plus the accessory item. 

There are some brands that are not allowed to Price Match at all. Please consult our support team for full details.

Exclusions 

Price Match Policy does not apply to closeout sales, warehouse specials, refurbished, used or damaged items. 

Price Match cannot be combined with other offers.

We do not Price Match to auction sites and vendors such as craigslist, e-bay or other similar sites.

If you have any additional questions please contact us:

sales@electricfireplacesinc.com

(866) 966-9687