Electric Fireplaces Inc is proud to offer the highest quality products in the industry paired with expert support for questions that may come up. We take pride in offering a wide variety of electric fireplaces, mantel packages, fireplace tv stands, log inserts and freestanding stoves/heaters. We realize that it can seem like a complicated process when choosing a fireplace for you home and that's why we are here to assist you through every step of the process, from selecting, measuring and purchasing. If you choose to entrust us with your business, we will fully support you as our valued customer.
Our Commitment to personalized Service
We are committed to personalizing this experience for you by not only answering your questions before you purchase but also taking care of you after the sale. Whether its technical specifications or delivery questions, help with installation, to damage, to warranty or return coordination, we are here to help you throughout your journey. Response times and customer care is what are built on and is always our #1 commitment.
Our proud staff knows what they are offering and will offer friendly and informed answers to the questions you have. Whether its general information about electric fireplaces, specification issues, or product comparisons, we have you covered! If we do not immediately know the answer to your question, we will research it and respond quickly with solutions.
Since we are electric fireplace specialists, we are able to deliver your purchase quickly (and FREE!). Many of our items are stocked and sent within 24 hours of your order. Other items are shipped out in just a few days. If we run into any manufacturer delays, we will reach out and let you know.
Price Match Guarantee
At Electric Fireplaces Inc we are all about you the customer! With that said purchase your fireplace with us and we will make you this promise: If you find a lower price, reach out to us and we'll match it.
Electric Fireplaces Inc is committed to providing our customers and future customers the best and most personalized customer service in our industry. From our service representatives to each member of our team we are empowered to make your experience a positive one.
Electric Fireplaces Inc will refund 100% of your purchase amount minus return shipping should you be dissatisfied with any electric fireplace package you purchase from us. Learn more about our return policy here.