Dimplex Nova 23-In Multi-Fire XHD Plug-In Electric Fireplace Insert

We currently offer Free Shipping to the lower 48 Continental United States (see below for exclusions). 

Canada and USA Territories 

We can ship to Canada or other USA Territories. Please contact us for details at (866) 966-9687.

Shipping

On average our processing time is 2 to 3 business days. Average delivery times range from 4-14 business days depending on the brand and product(s) you purchase. For any custom orders please allow about 4-7 weeks. Free shipping applies to Continental United States locations only.

Electric Fireplaces Inc provides Free Shipping on all electric fireplace units except for Alaska, Hawaii, USA Territories. Shipments to Alaska, Hawaii, and USA Territories are not eligible for Free Shipping. Custom shipping quotes will be emailed to the customer for approval before the product(s) are shipped to Alaska, Hawaii or USA Territories. Customer is responsible for all duties and tariffs on shipments to those destinations. 

Remote or hard to reach areas may need additional shipping fees imposed by the carrier. Our Customer Service representative will contact you as soon as we are made aware of any additional charges.

All items are delivered via FedEx, UPS or a reputable and reliable freight carrier.

Smaller items are shipped via FedEx or UPS Ground. 

Larger and heavier items are shipped via freight carrier.

In accordance witrh the trucking industry, Home delivery means "Curbside Delivery" in a residential area. You may/will need assistance moving the package indoors or you might unbox the shipment and carry each piece inside individually. Some drivers will assist in getting a shipment into a garage or carport but are not obligated to do so. If you require Inside Delivery, please notify us at time of placing your order as additional fee applies for Inside Delivery. In Home Delivery IS NOT INCLUDED IN FREE SHIPPING and requires extra charge.

Important Shipping Disclosures 

• Once a shipment is picked up, tracking number will be sent to you via e-mail. 
• All freight shipments require you to be present and require a signature. If there is not a signature on the delivery receipt or Bill of Lading (BOL), Electric Fireplaces Inc will not be held responsible for any shipping damages.
• Once a shipment has been picked up by the shipping company, we cannot change delivery address. The carrier of delivery company will charge a reconsignment fee to change the delivery address after item(s) are picked up. It will be a customer responsibility to pay this fee in the case of an address change is needed after item(s) have been picked up the carrier.
• We cannot make a delivery happen in a specific day or time. All delivery dates are estimates as we only have the information the shipping company gives to us via tracking number. We will do our best to give you as accurate delivery times as possible.
• If an item is shipped and returned to Electric Fireplaces Inc due to an incorrect address, the customer will be responsible for shipping both ways.
• All freight shipments require shipping company to contact customer prior to delivery. If an item(s) cannot be delivered and is returned to Electric Fireplaces Inc because the shipping company cannot get in contact with the customer via phone, SMS or Email then this will be treated as the return and will be subject to the return policy. Please provide correct contact information.
• If wrong shipping address or contact info was provided please notify us immediately via email at support@electricfireplacesinc.com or call us at (866) 966-9687.

We get it. You've got a lot of choices when it comes to online retailers. Here's why we think you should shop with us at Electric Fireplaces Inc.

All About The Customer: Electric Fireplaces Inc is dedicated to serving you the customer and providing you with the absolute best shopping experience. As a company our future is built on solid relationships and happy, satisfied customers. We are building for the future not just a business.

FREE Shipping: We offer free shipping on all orders anywhere in the Continental United States (lower 48 U.S. States).

Sales Tax Savings: You only pay sales tax if you are located in our home state of Texas.

Our Satisfaction Guarantee: At Electric Fireplaces Inc we want you to be satisfied with your purchase and enjoy it for many years to come. We are fortunate to be partnered with some of the top brands in the industry and therefore our products are of the highest quality. We offer our Satisfaction Guarantee with our 30 Day Return Policy. We ask that you please contact us for instructions and return authorization instructions within 30 days of your purchase. We also ask that you return the item in the original packaging, with all original content and in sellable condition.

Price Match Guarantee: If you find any Electric Fireplace model that we carry at a cheaper price, we will match and possibly beat it (must be sold by an authorized reseller/dealer/distributor of the manufacturer). We reserve the right to verify the authorization of the reseller.

Excellent Customer Service: We strive to be the best in industry with our customer service and satisfaction. That's why from the moment you first contact us we will give you the best advice and guidance and help you find the perfect fit for your budget.

Authorized On-Line Dealer: It is very important you purchase from a trustworthy source that manufacturers endorse and have authorized to sell their products. We are authorized dealers for all the brands we represent which means that we have direct relationships with each manufacturer concerning warranty, regulated pricing and service issues. Unfortunately there are a lot of unauthorized retailers out there and they cannot provide or guarantee resolutions with warranty and service. It is always safer to purchase and work with an authorized dealer when you are making your purchase.